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FAQ

We’ve put together a list of answers to your most frequently asked questions. Check below for answers to your questions, if you can’t find an answer please give us a call:

What are the delivery charges for orders from the Online Shop?

We charge a standard rate of £6.50 for all UK mainland deliveries. Don’t forget you can click and collect from our shop in Barnt Green for free.

Which payment methods are accepted in the Online Shop?

We take credit and debit cards including Visa, Mastercard and American Express.

How long will delivery take?

We can arrange next day delivery or if it is a local delivery and you order before 1pm, we can deliver on the same day.

How secure is shopping in the Online Shop? Is my data protected?

Our site uses Secure Sockets Layer (SSL) to help secure the website. SSL is most commonly used to protect communications between web browsers and servers. It’s a protocol for enabling data encryption and site authentication on the Internet. card numbers and other sensitive information is transmitted only after being converted into a secure code. Without SSL, online transactions would be vulnerable to interception by unauthorized parties. You can see our site is secured by an SSL Certificate, as the beginning of the our web address is https:// rather than http://.  You’ll see that the padlock on the browser window is to closed and the address bar is green.

Do I receive an invoice for my order?

Yes. When you place an order, you get receipt confirming your order.

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